Refund policy

This return policy is strictly applicable only to items purchased directly from Rangrika.in via our official website: www.rangrika.in.

Items are eligible for a Return, Refund, or Exchange only if they meet the following criteria:

  • The item received is entirely different from what was ordered.

  • The item received is damaged or has a manufacturing defect.

  • The item is missing parts or accessories that were explicitly mentioned on the product page.

  • The return request is raised within 3 Working Days from the date of delivery.

Important Return Guidelines:

  • Return requests raised after the 3-day window will be automatically rejected.

  • The item must be returned in its original, unused condition, complete with all original accessories, price tags, manuals, and original packaging.

  • The customer is responsible for any damage incurred during the return transit. Please ensure the product is securely packed before shipping it back to us.

  • Color Variations: Due to lighting and screen settings, the actual product color may slightly vary from the images. Slight color variations are not covered under the return policy. Returns for color discrepancies are only accepted if the color is entirely different (e.g., you ordered Blue but received Brown).

  • We do not accept returns based on subjective quality-related issues.

Mandatory Unboxing Video Requirement: All return requests will only be processed if accompanied by a clear PARCEL UNBOXING VIDEO. This video must clearly show:

  1. The unopened, sealed, and undamaged packaging of the parcel before opening.

  2. The product in its original condition, showing the defect or issue (if applicable).

  3. All included accessories, tags, and items that came with the product.

Failure to provide a valid unboxing video that meets these requirements will result in the immediate denial of your return request. Rangrika reserves the right to approve or reject returns based on the fulfillment of these conditions.

Return Shipping:

  • Customers are responsible for bearing the cost of return shipping.

  • Please ensure you receive an acknowledgment receipt from your courier service containing the number of dispatched products, signature, and tracking details. Rangrika.in is not liable for any lost return shipments.

  • We highly recommend using a trackable courier service. The return parcel remains the customer's responsibility until it safely reaches our warehouse at the following address:

ADDRESS FOR RETURNS:  [ Khasra No 24, Village Babail ,Barana Road ,Panipat, Haryana (132103) India ]

EXCHANGE POLICY

As a standard company policy, we do not offer general exchanges on sold products.

  • Items can only be exchanged for a replacement in the same color/variant if they meet the damaged/wrong item criteria mentioned above.

  • If the requested replacement product is out of stock or unavailable, we will issue a credit note or a full refund for the amount.

  • To request an exchange, you must email us at shop.rangrika@gmail.com strictly within 48 hours of receiving your order.

  • Once our team acknowledges and approves your request, you will need to ship the product back to us. Please note that we do not offer a reverse pick-up facility.

  • Sale Items: Purchases made during promotional sales or discount periods are final and are not eligible for any return or exchange.

CANCELLATION POLICY

If you placed an order by mistake or ordered the wrong item, you can request a cancellation to receive a 100% refund, provided you meet the following conditions:

  • Cancellation requests must be submitted strictly within 24 hours of placing the order.

  • To request a cancellation, you must write to us directly at shop.rangrika@gmail.com. Order cancellations cannot be processed directly through the website dashboard.

  • If you fail to send the cancellation email within the 24-hour window, your request will be denied, as the order will likely have already been processed and shipped.

  • The customer agrees not to dispute these policies and accepts that Rangrika.in decision regarding cancellations is final.